Thank you so much for the great, in-depth responses. Honestly, it's humbling to know this many people are interested enough to write with such good feedback. And it's frustrating to know that we've had a glitch in the system that has made it so hard on all of you to sign up or renew! I'm so sorry for the inconvenience and the struggles you might have encountered.
I wanted to let this thread go through the weekend before responding so we could figure out some of the issues. The easiest way to explain the technology glitch is Skyline Sports grew so big both in the amount of usernames in the system and the amount of pure data we uploaded over the last 6-8 months that it lost the path to communicate with itself, hence the problem with you all trying to renew under existing user names. The lost path also caused for the code we use to make content premium to not match up, hence why many of you were able to read premium content without having a current subscription. It also put a major bug in the pay system, which we are currently working out.
In order to remedy this problem, I am going to message each one of you who responded individually. From there, I can get your email address and I can send you an email to avoid any communication going to spam folders or getting lost. I'm not sure what the issue was there but we never meant to ignore any of you and I apologies profusely for any emails or messages that went without a response!
Once we communicate via message or email, I can individually update each of your subscription statuses and we can take care of payment that way. I will most likely ask for checks in the mail so we can get everyone rolling with spring drills starting this week and then we can fix it electronically on our end by the end of the week.
Again, thank you so much for all your great feedback and for your interest in what we do! We have had a wild last seven months filled with travel, chaos and joy! We produced more than 1,000 pieces of content between the football and basketball seasons, drove more than 15,000 miles and had a ton of fun doing it. Brooks, his wife Kaila, and I all still live together and we had a wonderful new edition to our family in September (hence why the photos from the Idaho game aren't any good — I took them
) Ellis Charles Nuanez was born the day of the Idaho game and he watched the contest in full during his first day on earth!
I give my brother a great deal of respect for working as the vice president of E-commerce for all the Goodwill stores in Montana while also managing Skyline, providing excellent photography for all Bobcat events and being a full-time dad. We are excited to provide you with the best spring ball coverage we can and we really, really appreciate your interest in what we are doing as we continue to try to build something new and fun and, hopefully, really beneficial to those who read it.